Dear Guest,Thank you for your feedback. We’re glad you appreciated our location and room facilities. However, we sincerely apologize for the inconvenience caused by the delay in replacing the shampoo and any discomfort you experienced as a result.Please be assured that we have addressed this with our team to prevent such occurrences in the future. Your comfort is very important to us, and we hope to have the opportunity to provide you with a much improved experience on your next stay.Warm regards,Emrah Y?ld?r?mFront Office Manager
Thank you for your feedback. We’re glad you enjoyed our central location, and we truly regret the inconvenience caused by the road closure on your arrival day. We’ll make sure to better inform our guests about such situations in the future.Your comments regarding the facilities are noted and will be shared with our management team for future improvements.We hope to welcome you again for a more seamless experience.Warm regards,Emrah Y?ld?r?mFront Office Manager
Dear Maati,Thank you for sharing your feedback about your stay at the Sofitel Istanbul Taksim.First of all, we would like to apologize for the inconvenience that has affected your overall experience. Please rest assured that your valuable comment will be an important asset for us to improve our services and ensure our guests satisfaction prior, during and after their visit.It is our hope to get the chance of welcoming you again in the near future for a better visit and share cheerful memories together.Best Regards,Ertugrul ErduranGuest Experience Supervisor
